Refund policy
At Olyven, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
Returns
We accept returns within 14 days of receiving your order. To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
Certain items may not be eligible for returns for hygiene or safety reasons.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Damaged or Incorrect Orders
If you received a damaged or incorrect item, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- Photos of the item and packaging
- A brief explanation of the issue
Contact
For any return or refund questions, contact us at:
Email: support@getolyven.com
Website: getolyven.com